Not a Fair Trade
Consumer views on how businesses
use their data
This working paper explores consumer sentiment on privacy practices and protections. CPRC conducted a nationally representative survey of 1,000 Australians on their views on how personal information is collected, shared and used by businesses.
What did we find?
What does this mean?
The survey results confirm that Australians need and deserve privacy protections that:
- modernise what it means to be identifiable to cover information obtained from any source and by any means
- include consumer protections to go beyond notification and consent
- require all businesses to assess and ensure how they collect and use data leads to fair outcomes for their customers and the community, and
- empower the regulator to swiftly ban or restrict harmful practices that cause direct and clear consumer harms provide a clear pathway to redress when things go wrong.
Next steps
CPRC will be making a submission to the consultation on the
CPRC welcomes the opportunity to work further on this issue with government, regulators, policy makers, academia and the community sector.
For a one-on-one briefing on the survey results or if you wish to collaborate, book a briefing with Chandni Gupta.
About the Author
Chandni Gupta
Digital Policy Director
Chandni leads CPRC’s research stream on protecting consumers in a digital world. Her work to date includes exploring the consumer shift from the analogue towards the digital economy, the impact of deceptive and manipulative online design on Australian consumers and the key gaps that currently exist in Australia’s consumer protections.